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Noticeboard

The practice is currently improving its telephone system and Wifi connection.  Disruption should be minimal however, we will notify patients of any known significant disruption during the changeover - expected March 2019.  Our Practice and its branch site will remain open during these works.  If it is urgent that you obtain medical advice and cannot speak to a staff member at the Practice during this period, please contact 111 for advice.

FOR URGENT ADVICE OR HELP PLEASE RING 111

Extended Access appointments available from 1st October.

Click on the Extended Access tab under Appointments in the header bar above for more information, or read the article in Latest News.

As part of the South Shropshire Medical Group, we are now able to offer patient appointments with neighbouring practices: Albrighton, Bridgnorth and Church Stretton.  The appointments available to Shifnal & Priorslee patients will be at an evening and a weekend.  Appointments are bookable via our Practice Reception Team.

Appointments

appointment_1The surgery offers appointments Monday to Friday, morning and afternoon. Early appointments 07:00 – 08:00 are available Tuesday to Friday.  Please see the 'Extended Access' tab for details of evening and weekend appointments.

Appointments can be booked up to 2 weeks in advance for routine follow up of existing conditions.

If you are phoning to request an appointment for a new problem, you will be triaged first. The Triage Clinician will call you back at a time specified by the receptionist. They will assess your medical needs, can offer advice and issue prescriptions. If appropriate they will call you into the surgery or will make an appointment for you to see the most appropriate person. 

Our aim is to provide the very best service we can. The purpose of Triage is not to act as a barrier between patient and doctor, but to ensure that all patients are dealt with properly, promptly and by the most appropriate medical professional.

Appointment Availability

During July, August and September, clinics may be postponed and it might not be possible for you to see your usual doctor due to the holiday season. It is essential at all times, but particularly during this period, that you see the most appropriate medical professional. If you are not sure please ask to speak to the Triage Practitioners, who will advise you.

Emergencies will always be seen on the same day.

Chaperone Policy

This practice is committed to providing a safe, comfortable environment for all patients and staff. Patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend or trained member of staff.

If you would like a trained member of staff as chaperone, please ask when you make your appointment. Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

Cancelling your Appointment

If you are unable to keep, or no longer need your appointment, please let the surgery know as soon as possible so that it can be given to another patient. You can do this online from our Homepage.

Every week around 70 patients fail to keep their appointment without letting us know. This is a huge waste of our time, which could be available to you! We record all ‘DNA’ (Did not attend) appointments and display the results in the surgery to show patients the number of wasted appointments.

If a patient does not attend more than 3 times, we will write to them.

 
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