First missed appointment – recorded on computer system as Did Not Attend.
If a patient rings to cancel an appointment within 15 minutes of appointment time, this will still be recorded as Did Not Attend. A letter will be sent advising of our policy.
Second Missed Appointment – recorded on computer as Did Not Attend.
Letter sent to patients registered address advising details of two missed appointments and advising a 3rd missed appointment may result in de-registration.
Third missed appointment (within 12 month period) – recorded on computer as Did Not Attend.
Final letter sent advising of de-registration or requesting a meeting with the registered GP and/or Practice Manager to discuss consequences.
Appeals – please be advised the practice will always respond to reasonable appeals and valid reasons.