How to make and cancel appointments

Make an Appointment

Request an Appointment Online

Health- Co-Pilot

How to Book an Appointment

All our calls are handled from our Integrated Care Navigation Centre and be contacted on 01952 460414*.

1 Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you’ll need to see a doctor. You don’t need an appointment and you won’t even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

2 How to Book a Routine Appointment

A percentage of appointments can be booked up to 2 weeks in advance to see a GP of your choice or up to 4 weeks in advance if your usual doctor is one of the Partners.

We also have a percentage of appointments which are available to book 48 hours in advance.

Your routine appointment will allow you to spend 10 minutes with the doctor. If you have a number of problems, the doctor may not be able to deal with all of them during this time and may ask you to book another appointment. This will avoid delaying patients waiting to see the doctor after you.

Ways To Book

3 Emergency Appointments

If you have a medical emergency that cannot wait until the next routine appointment is available, you will be asked to come down to the practice.

You will be booked in with either the on-call doctor or nurse practitioner (depending on the nature of the problem).Whilst every effort will be made to see you as quickly as possible there could be a wait of up to 2 hours. Unfortunately we are unable to offer medical emergency appointments to fit in around work or school commitments.

We run an emergency only service at weekends and we are therefore unable to provide telephone advice. Please contact 111 if you require telephone advice at weekends.

4 NHS 111

If you have an urgent need which is not life-threatening.

NHS 111 health advisors are available 24 hours a day, 365 days a year to help you get the right medical attention for your needs.

Life Threatening - Go to A & E

If you or someone you know has a life-threatening condition, such as loss of consciousness, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

* All calls made to Shifnal & Priorslee Medical Practice are recorded for training and monitoring purposes.

How to Cancel and Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Alternatively you can cancel your appointment online using Patient Access app if you are signed up to the service. You can also cancel via the appointment confirmation text you would have received.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources. Please see Missed Appointments for more information.

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Calls Received

Total calls received Jun 2023

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Average Wait Time

Average wait time Jun 2023

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Max Wait Time

Longest wait time Jun 2023

When is the best time to call?

All our calls are handled from our Integrated Care Navigation Centre and be contacted on 01952 460 414*.

For same day urgent requests, you will be asked for the reason for this as this will help our clinician to prioritise your health needs.

The best time to call for non urgent requests is after 11am.

You may be given a same day appointment or a phone call by a clinician to discuss your health needs in the first instance. You may be sign posted to a more suitable service which will meet your health needs.

* All calls made to Shifnal & Priorslee Medical Practice are recorded for training and monitoring purposes.

Requesting an appointment online

Contact your doctor online and get health advice.

See here for more information – Health Co-Pilot

Using Patient Access

Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you.

Order your repeat prescriptions online, with convenient delivery of your prescription to your local pharmacy.

See – Patient Access for more information.

Enhanced Access Information

6.30pm – 8pm Weekdays and Saturdays 9am – 5pm.

Please note: We do not open Sundays or Bank Holidays.

All appointments are pre-bookable and released two weeks in advance.

You Can Also Book Your Appointment Through Patient Access

Patient Access is available to ALL our registered patients.  Once registered, you can book your appointment(s) online.

To register for this service, click the Register button below. If you’re already registered, click the Sign in button below to book your appointment(s).

If you’re having any difficulties using Patient Access please click here

Click here for more information on Patient Access.
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