Data protection complaints

What is a Data Protection Complaint?

A Data Protection complaint arises when someone considers that an organisation has infringed data protection legislation because of the way they’ve handled your personal information (or the personal information of someone you’re acting on behalf of).

For example, you might submit a Data Protection Complaint about:

the way we’ve responded to your subject access request (SAR), or other rights request.
the security measures we’ve used to store your information
how we’ve collected or used your personal information (e.g. where we’ve stored it, how long we’ve kept it for, or its accuracy).

How do I make a Data Protection Complaint?

If you feel that we have infringed Data Protection legislation you can complain to us in a number of ways.

You don’t have to use legal terms or quote sections of the legislation. Making a complaint will not affect your care or treatment.

You can make a Data Protection complaint via the following routes:

Verbal- in person at reception or via telephone
Electronically by using the form below
In writing- Data Protection, Shifnal & Priorslee Medical Practice, Haughton Road, Shifnal, Shropshire, TF11 8DD.

How long will it be until you hear an outcome?

We are legally obliged to acknowledge your complaint within 30 working days. The time it takes to investigate your complaint will depend on the nature of the complaint. Wherever possible we will provide an estimated timeframe when we acknowledge your complaint and will endeavour to update you on our progress.

Making a complaint will not affect your care or treatment.

Data Protection Feedback

Required fields are marked with an asterisk (*).

Patient Name*

Date of Birth

Address 1*

Address 2

Town*

Postcode*

Patient Contact Telephone Number*

Patient Email address*

Subject*

Details of feedback*

Are you the patient, making the complaint, compliment or suggestion?*

Yes

Your Full Name

Relationship to Patient

*Please make sure all Mandatory fields have been completed

*Privacy Consent

This form collects personal and medical information about you. We use this information to allow the practice team to contact you. Please read our Privacy Policy to discover how we protect and manage your submitted data *

I consent to the practice accessing my medical records for the purpose of investigating this complaint, collecting and storing my data from this form

Are you human?*

Untitled

Email address*

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Complaining on Behalf of Someone Else

Please note: That Shifnal & Priorslee Medical Practice keeps strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we need to speak to the patient first and ask that you have their permission to do so or we will need the third party consent form completed.

Other forms available

Get a sick note

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More forms

Our contact number is: 01952 460414

Our website address is: www.shifnalandpriorsleemp.co.uk

Registered postal address:
Patient Services Feedback
Shifnal Medical Practice
Haughton Road
Shifnal
Shropshire
TF11 8DD