Feeback and complaints

Help improve our service

We always try to provide a service to our patients that meets their needs and expectations. Tell us what we do best, where we don’t meet expectations, or any ideas and suggestions you may have.

We understand that sometimes, a patient may feel that something has gone wrong or their experience has not matched those expectations. At this time, they may wish to make a complaint.

Many issues can be resolved there and then but some patients may wish to make a more formal approach to the surgery. We take all complaints seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Patient Experience Team. Every effort will be made to answer your concerns as soon as possible.

Patient Experience

Required fields are marked with an asterisk (*).

Feedback Form

Patient Name*

Date of Birth

Address 1*

Address 2

Town*

Postcode*

Patient Contact Telephone Number*

Patient Email address*

Subject*

Details of complaint, compliment or suggestion*

Are you the patient, making the complaint, compliment or suggestion?*

Yes

Your Full Name

Relationship to Patient

*Please make sure all Mandatory fields have been completed

*Privacy Consent

This form collects personal and medical information about you. We use this information to allow the practice team to contact you. Please read our Privacy Policy to discover how we protect and manage your submitted data *

I consent to the practice accessing my medical records for the purpose of investigating this complaint, collecting and storing my data from this form

Are you human?*

Complaining on Behalf of Someone Else

Please note: That Shifnal & Priorslee Medical Practice keeps strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we need to speak to the patient first and ask that you have their permission to do so or we will need the third party consent form completed.

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Our contact number is: 01952 460414

Our website address is: www.shifnalandpriorsleemp.co.uk

Registered postal address:
Patient Services Feedback
Shifnal Medical Practice
Haughton Road
Shifnal
Shropshire
TF11 8DD

Complaints handling pathway

This pathway explains what will happen after you raise a concern or make a complaint, and how we will keep you updated. Your care will not be affected because you have made a complaint. If you need information in a different format, an interpreter, or any other support to chare your concerns, please tell us.

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NHS Friends and Family Test

We want you to have the best possible experience of care. Provide feedback and you can help us improve our services

Friends and Family Test

Feeback and complaints

Feeback and complaints

Help improve our service

Patient Experience

Feedback Form

Complaints handling pathway

NHS Friends and Family Test

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