If you feel dissatisfied with a service you have received from any member of staff, please let us know. Shifnal & Priorslee Medical Practice operates a Complaints Procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.
Please Note: If you make a complaint, it is our policy to ensure you are not discriminated against or subjected to any negative effect on your care, treatment or support.
In the first instance, please discuss your concern with a member of our Reception or call handling team who will make every effort to try to resolve any problems for you.
The staff will ask your permission to access your medical records to assist them to resolve your concerns and to help any investigation process.
Please note: While we understand patients and families frustrations when problems occur. Please be aware that aggressive or abusive behaviour towards any member of staff will not be tolerated.
Our contact number is: 01952 460414
Our website address is: www.shifnalandpriorsleemp.co.uk
Registered postal address:
Patient services complaints
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