Information and support for mental wellbeing

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Your support option to improve mental wellbeing

The Primary Care Wellbeing Service is a free NHS Service, providing a range of recommended therapies for common mental health problems, such as anxiety and depression. We are made up of a range of specially trained Mental Health Practitioners, and we offer information, guidance and talking therapies in a variety of different formats.

For further information visit: telfordwellbeingservice.sssft.nhs.uk


Who is our service for?

  • A telephone service that provides information, advice and guidance in relation to adult mental health issues and the available services in Shropshire, Telford and Wrekin.
  • The single point of referral to all Midlands Partnership NHS Foundation Trust (MPFT) Adult (18+) Mental Health Services, including Memory Services and Crisis Response.
  • The Access service is not intended to be a substitute for telephone helplines and counselling services such as the Samaritans, or other support lines. If you require counselling we can give you details of services like this.

Services we offer

Online Supported Programmes

We provide access to online supported CBT (cognitive behavioural therapy) programmes, tailored to your specific needs. CBT is an evidence-based therapy, demonstrated to show high improvement rates for depression, anxiety and stress.

The programmes consist of several modules. You can complete these at your own pace, in your own time. The goal is for you to take the information and techniques learned and start applying them in your day-to-day life.

At regular intervals, a trained mental health practitioner will check your progress and provide feedback and guidance.

One-To-One Support

We offer one to one support with one of our specially trained Mental Health Practitioners, this can be offered via the telephone or in a local venue dependant on your needs and where would be more convenient for you.
The sessions are time limited and will focus on helping you move forward, by learning new skills and techniques to tackle your difficulties.

Personal Information

All personal information provided to the Trust is treated confidentially. There are, however, some important times when we will need to share information with others in order to optimise your care. It is the responsibility of all health professionals to share some information with your GP and possibly other health care professionals. This is particularly important if there is information which would help to prevent you from harming yourself or someone else.

How to Get in Touch and Self Referral

Call us on 01952 457415 – Referral line open Monday – Friday 9:15am – 4:30pm (Excluding Bank Holidays)

Email wellbeing.telford@sssft.nhs.uk

If you would like to access our online programme for anxiety, depression or stress you can self-refer online at

To discuss what type of support is right for you, please call:
Opening times: Monday to Friday 9 am –5 pm (Excluding Bank Holidays) Or Email us: wellbeing.telford@mpft.nhs.uk
Visit our webpage: https://telfordwellbeingservice.sssft.nhs.uk

You can download the Self-Referral Form below

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